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Info&Shipping

About Us
HTC Accessories Australasia is the official online store for Genuine HTC Accessories.
Providing the largest range of genuine accessories for all available HTC Handsets
As new handsets are added to the HTC family, www.htcaccessories.com.au will always provide the most comprehensive range of genuine accessories to suit.
HTC Accessories Australasia is administered by JMB Distribution Pty Ltd in collaboration with HTC Corporation Australia.
 
Warranty Information
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
HTC Accessories Australasia guarantees the following of our products:
- Products are of acceptable quality, they will be safe, durable and free from defects.
- Products will be acceptable in appearance and finish, and perform the task as advertised.
- Products will match the description given to customers.
Note: In the event that a refund is given for a product which has another item as an attachment, the full RRP of the attached item will be deducted for the purposes of the refund. For example, a case which has a free screen protector - if the case is refunded the cost of the screen protector will be deducted from the refund.
Note: Due to the high usage pattern of all cases, the warranty extends to a maximum 6 months from date of purchase.
 
 
Returns
HTC Australasia recommends that any products purchased through a third party are returned to the place of purchase.

If you wish to return a faulty product that you have purchased directly from HTC Accessories Australasia, please contact us via email or phone:
Email - info@htcaccessories.com.au
Explain the problem you are having with the item.
Supply the invoice number.
We will supply an RA Number and all the information you will need to send the item back to us.
In the event that we believe the product has been user damaged or been subject to fair wear and tear, we will return the product in its existing condition and the warranty process will not apply.

If an item is purchased in error or you change your mind on an order that has already shipped, you have 7 days to notify HTC Accessories and 14 days in total to have the goods returned for credit or refund.
If the item is in good order we will supply a store credit or refund if requested less the cost of the return postage.
Items returned for refund incur an $8.00 re-stocking fee.
In the event that the goods have been damaged or packaging opened we will return the product in its existing condition and the return process will not apply.


 
Shipping Policy
Orders under 2.00 kg shipped within Australia will incur a flat fee of AUD $8.40 shipping. 
Orders over 2.00 kg shipped within Australia will incur a flat fee of AUD $14.00 shipping.  
Delivery is Auspost Eparcel. Fully tracked, with a delivery time of 2-4 days.
Shipping to New Zealand will incur a flat fee of AUD $15.00
Delivery is international express. Fully tracked, with a delivery time of 2-4 days.
All Shipping costs include GST.
HTC Accessories Australasia uses Australia Post Couriers for all deliveries. HTC Accessories Australasia is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipments are sent with eParcel tracking and expected to be delivered within 2-3 business days to all areas within Australia covered by the Australia Post Network. Please refer to the Australia Post website for information on what locations are covered.
Some small orders may be sent via regular AusPost.